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18 March 2018, 01:20 | Lionel James
A United Express regional jet
A flight from Newark to St. Louis was diverted Friday after the airline realized a dog was "mistakenly" loaded onto the plane, United Airlines said in a statement obtained by ABC News.
Irgo's misadventure began a day after a French bulldog puppy died aboard a United flight after a flight attendant required a passenger to put her pet carrier in the overhead bin. Flight 3996 banked toward northeast OH after the airline "chose the fastest option to reunite the dog with his family", Noonan said. Turns out United has a particularly terrible track record when it comes to safely transporting pets.
The incident has brought upon a new policy for United Airlines.
According to United, compensation was offered to all passengers as a result of the diversion. It also said it would implement a new policy next month in which brightly colored tags will be issued to customers traveling with animals.
The dog named Irgo ended up on a private plane that United chartered from Japan.
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When Irgo's owner arrived to pick him up she was instead met with a large great dane.
The already under fire airline has had its third animal-related mistake in just four days after a dog was put on the wrong plane on Thursday - forcing it to divert.
Kara Swindle, Irgo's owner, says the dog had to fly in cargo on a different plane because he was too big.
Prosecutors in Houston are investigating to determine if criminal charges are warranted, AP said.
"I don't want this to ever happen again", she said.
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The ordeal began Tuesday when Kara Swindle went to retrieve Irgo at a United Airlines cargo facility in Kansas City. Witness Maggie Gremminger told NBC News she remembered it as a "triggering moment where it didn't feel right".
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