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Samsung offers in-person service for Galaxy phones in the US
15 March 2018, 05:39 | Francis Delgado
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The company is teaming up with uBreakiFix and thus giving them official authorization to offer in-person support at more than 300 locations across the country. uBreakiFix claims that most customers can get their Samsung phone repaired at any of their locations in two hours or even less! This guarantees that you can avoid those hassles and spend more time actually using your phone instead of fretting over its fate. All uBreakiFix technicians are Samsung-certified and "use genuine Samsung parts", and tools for the repairs.
Starting March 15th, you can visit one of 300-plus uBreakiFix locations in the U.S. and get officially sanctioned in-person repairs done on your high-end Galaxy phones.
To learn more about Samsung Care's efforts, visit Samsung.com/us/support, or to schedule an appointment at a Samsung Care authorized uBreakiFix service location visit Samsung.com. If there's no outlet near you, don't worry because roughly 200 more uBreakiFix locations will start offering Samsung-authorized repairs by early 2019. In short, unless you really feel confident in your handiness with a phone fix kit, you should be sending these phones back to Samsung or a reputable fix shop if something bad happens to them.
Clearly, Samsung wants to be able to provide quality hardware service without users having to worry about faulty, third-party parts.
Certain Best Buy stores already offer official Samsung same-day repairs, but few stores participate; none in the state of NY offer repairs.
"At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products", Samsung Care Senior Vice President Michael Lawder said in a statement.
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