April 21, 2018

BB&T Suffers Interruption In Service

25 February 2018, 01:49 | Lionel James

Source MGN Online

Source MGN Online

According to company officials, the outage was caused by an equipment malfunction in one of their data centers.

The interruption of services has drawn unflattering reactions on social media, both locally and nationally, as BB&T customers tried to get money out of an ATM or when checking if the direct deposit of their paycheck had shown up.

Millions of BB&T customers were unable to access their accounts this week.

The bank said it doesn't believe the problem is related to a cyber-attack.

"We are carefully reviewing the cause of this issue, and taking steps to make sure this doesn't occur in the future", the bank said.

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The bank says customers can still use their debit, credit and prepaid cards.

Much of central North Carolina was impacted by the outage, along with the Washingto D.C., Atlanta and Philadelphia regions. Its corporate headquarters are in Winston-Salem. "We are well into the process of making those repairs, but we understand this is a major inconvenience for so many of you". "We will continue to provide updates here and on BB&T's Facebook and Twitter pages".

"Our systems are currently being restored and our automated Phone24 service and ATMs are now available", an updated statement on the company's website said.

It also said its locations that are usually open Saturday will stay open for two hours longer to address any customer needs.

"When those necessities are suddenly taken away, people persevere through resourcefulness until the crisis is over, but they don't forget easily", Beahm said. The bank is reporting service outages that may impact you when you head to the ATM. "However, Bank spokesman Brian Davis told the problem had been identified as a "technical issue within our system." and that there is no reason to believe it's related to cybersecurity".

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